1. Service Providers
EasyWays makes bookings on your behalf and acts only as your agent. EasyWays has an established relationship with many suppliers and constantly monitors their performance to ensure a high standard of quality is maintained. However, the inclusion of an accommodation in our service does not constitute a recommendation.
2. Reservations & Invoicing
Reservations can be made by completing the On Line Booking Enquiry Form on the EasyWays website or by telephone to the EasyWays Office in Polmont.
Reservations are subject to availability and will be confirmed upon receipt of your bank card details to hold the booking. No payment will be taken from your bank card until the arrangements proposed by EasyWays are fully acceptable to you and you have been invoiced.
Your Invoice will confirm all costs. A deposit of up to 20% may be payable upon Receipt of Invoice. The full balance on the Invoice will be payable six weeks before the start of the walk. Bookings made less than six weeks before the start of a walk are subject to full payment upon Receipt of Invoice. EasyWays reserves the right to cancel a booking if payments are not received by the Payment Date stated on the Invoice.
EasyWays accepts UK Payment by Credit or Debit Card, bank transfer or cash in GBP Sterling.
EasyWays accepts international payment by Credit Card in GBP Sterling.
All Credit Cards are subject to a 2.5% additional fee to offset Merchant Services charges.
4. Tour Alterations
EasyWays will make every effort to assist in any alterations you may request to your walk arrangements after confirmation of your booking. An Amendment Fee to cover the cost of re-booking may apply.
Should you find it necessary to cancel your booking before or after the start date of your walk, EasyWays will make the cancellation arrangements on your behalf. Accommodation providers operate under different Terms and Conditions and it is necessary for EasyWays to protect them against no shows and last minute cancellations.
Cancellations must be made in writing (letter or e-mail). Cancellation charges will be calculated from the date of receipt as follows:
* 43 and over days prior to the walk start date: 20% of the total cost
* 29 to 42 days prior to the walk start date: 40% of total cost
* 15 to 28 days prior to the walk start date: 60% of total cost
* Less than 15 days prior to the walk start date: 100% of total cost
While every effort will be made to reserve an accommodation of your choice, where such accommodation may be unavailable, EasyWays reserves the right to book an alternative. In such cases, clients will be advised of the change before final booking is confirmed.
7. Luggage Transfer
Bags must weigh no more than 20 kg or less depending on the individual carrier’s conditions. Excess items, however small, may incur an extra charge and overweight bags may not be moved.
EasyWays does not accept responsibility for death, injury or illness of customers on any walk. All routes are followed at your own risk. Bookings are made on the understanding that participants have considered the nature of the route, are physically fit and do not have any medical condition that may make physical activity dangerous for them. Use of any transportation arranged by EasyWays is at your own risk.
9. Personal Insurance
You must ensure that you are protected by Comprehensive Holiday Insurance with cover for cancellation or curtailment, baggage loss, personal injury and Third Party Liability. Travel Insurance is compulsory for holidays in countries other than UK.
10. Force Majeure
EasyWays cannot accept responsibility for any loss or damage resulting from war or terrorist activities, weather conditions, fire, flood or drought, airport closures, rescheduling of means of transport, or any other eventuality outwith our control which may delay or extend the holiday.
EasyWays will do its utmost to ensure you have an enjoyable holiday. If you have any problems please contact us immediately and we will do our best to resolve them. Any complaints should be made as soon as reasonably practical and in any event to our office in writing within 28 days of the end of your holiday.
While every care has been taken to ensure that the information provided by EasyWays is correct, all information is subject to alteration without notice. EasyWays accepts no liability for any inaccuracy in the information produced.